Our platform is an online marketplace where you can browse and purchase a wide range of products from various sellers.
How do I create an account?
Click on “Sign Up” at the top of the page, enter your details (name, email, password), and verify your email to complete registration.
Is my personal information secure?
Yes, we use advanced encryption and security measures to protect your data. Read our Privacy Policy for more details.
Ordering & Payments
How do I place an order?
Browse products, add them to your cart, proceed to checkout, enter shipping details, select payment method, and confirm your order.
What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, Google Pay, and bank transfers (select regions).
Is payment processing secure?
Yes, we use PCI-compliant payment gateways to ensure secure transactions.
Can I modify or cancel my order after placing it?
You can request order modifications/cancellations within 1 hour of purchase by contacting Customer Support. After that, orders are processed for shipping.
Shipping & Delivery
What are the shipping options and costs?
Standard (3–7 business days) – Free over $50, otherwise $4.99.
Express (1–3 business days) – $9.99.
International shipping available (costs vary).
How can I track my order?
Once shipped, you’ll receive a tracking number via email. Use it on our Tracking Page or the courier’s website.
What if my package is lost or damaged?
Contact us within 7 days of delivery, and we’ll assist with replacements/refunds.
Returns & Refunds
What is your return policy?
Unused/unopened items can be returned within 30 days for a full refund.
Some items (e.g., perishables, personalized products) are non-returnable.
How do I initiate a return?
Go to “My Orders” in your account, select the item, and follow the return instructions. A prepaid return label may be provided.
How long do refunds take?
Refunds are processed within 5–10 business days after we receive the returned item.
Account & Technical Issues
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and follow the email instructions.
Why is my account locked?
Multiple failed login attempts or suspicious activity may trigger a lock. Contact support to unlock it.
The website/app isn’t working. What should I do?
Clear your browser cache or try another browser.
Ensure your app is updated.
If issues persist, email us at support@torismoecreations.com.
Seller & Vendor Questions
How can I sell on your platform?
Apply as a seller here. After approval, you can list products and manage orders via your vendor dashboard.
What fees apply to sellers?
We charge a commission per sale (varies by category). See our Seller Terms for details.
How do I handle customer disputes?
Our team mediates disputes. Ensure clear product descriptions and prompt communication to avoid issues.
Contact & Support
How do I contact customer service?
Live Chat: Available 24/7 on the website.
Email: support@torismoecreations.com (response within 24 hours).
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